ONLINE PURCHASES
Free returns to Post Offices
You have up to 14 days from reception of your order to exchange your item for another size or request a refund by handing it in to a Post office :
1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE
Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.
If you cannot find the Returns note, go to My purchases select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page..
2. ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL
Stick the returns label enclosed with your order on a visible area of the parcel. If you cannot find it, go to My purchases select your order and print out the ‘Returns Label’. If you do not have an account yet, enter your e-mail address and order number to access the order page.
3. HAND IN YOUR PARCEL AT ANY POST OFFICE
To do so, go to any Post office (either stores or stand-alone locations) and send your parcel.
The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.
Returns Conditions
When making exchanges and returns, please bear in mind that :
- Any items returned must be in the same condition in which you received them.
- When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
- Items purchased as a set must be returned together. Individual items cannot be returned separately
Right of withdrawal
Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their BESTHYCREATION purchase.
If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post :
BESTHYCREATION
Customer service
236 Rehov Yaffo
9462601 Jerusalem
Israël
Tél. : +972553044838
E-mail : besthy.creation@gmail.com
We remind you that you should not provide your card details via e-mail or social media. For more information, click here. After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it. You can return your item to one of our stores, via the home collection service or by handing it in to any Post Office. In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal. We will refund the purchase amount and original delivery costs (standard delivery only). Costs arising from the return will not be refunded.
Refunds
The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.